During the time you have an account with us, we [may] need to collect some documentation from you. We know this can be awkward and quite intrusive, and we apologize for the inconvenience. In order to be transparent, we have detailed the documents we may request and why we are asking for them below.
We don’t always need all the documents, and sometimes we may require none, but if we do need them, we will email you to let you know. If you would like to supply any of the documents detailed below at any time, please contact us on Live Chat, and we can add them to your account to prevent future inconvenience.
Proof of Identity
We need to collect this in order to make sure we know who our customer is (KYC), this is required at various thresholds by the Gambling Commission and also anti money laundering regulations. The most common forms of ID are driving licence or passport, but for more options, click here.
By requesting this document, we also can help protect our customers against identity fraud.
We need this to make sure the address registered on the account is correct, and up-to-date. The most common forms of proof of address are utility bills, bank statements and driving licence, but for more options click here.
In some circumstances we may request verification of income from our customers, this will generally be a payslip but if our customer is self-employed, we will need to see a completed tax return.
Sometimes we need to see where a customer’s deposits originate from, in this case we will ask for a bank statement showing the transactions to Heart Bingo.
Finally, we ask customers to supply their salary and occupation via an online form, this can be completed at any time by clicking on the “Safer Gambling Portal” on the site and clicking on “Affordability Measures” and entering your occupation and salary.