Enhanced Due Diligence (EDD) is the name of the process we have for making sure we know our customers well during the time they have an account with us.
We need to be comfortable that our customers are enjoying betting and playing within their budget. We also need to make sure that they are who they say they are.
Every customer is different, so we may ask for different details according to a customer's deposits, win/loss ratio or other betting behaviour. If you need to upload documents or if we need some more info from you, we'll make this quick and easy with simple-to-follow on site instructions. Of course, all of your information is kept private and confidential.
The GB Gambling Commission requires these processes to protect customers against losing more than they can afford. The welfare of our customers will always be Heart Bingo's number one priority.
To read more about the GBGC please click here