We need to verify your name, age, address and in some instances require further documentation from you. The GB Gambling Commission require us to complete this to make sure we know our customers. This article describes what is required in more detail.
A check undertaken by Heart Bingo to ensure that the customer is the minimum age, which may include making a check to an Identity Management Specialist Company in the first instance. This does not affect a customer’s credit score but will leave a record of the check.
We may request supporting documentation for verification. To do this simply click on the Account Verification banner when you log on to your account. You can then take the following steps:
As a first step to verify your name and date of birth one of the following can be provided:
Passport: Full page (including MRZ code)
Driver's Licence: (Front and Back)
Please ensure that you provide the document as a coloured copy and all information on the document is visible. Please also ensure that this document is uploaded via the ‘Confirm Your Age’ button for this to be successful. For more details about these requirements please click here.
Next, to verify your address you can provide one of the below documents dated within 3 months.
If you hold a valid driving licence, then this can be used as proof of address. You can provide an alternative document for age verification (ie passport) or a driving licence that has been issued within 3 months.
We accept the following documents for proof of address:
All Utility Bills
Tax Revenue Letters
Sky or Internet Bills
Council Tax Bills
Driver's Licence (as stated above)
Please ensure that we’re able to see all the information that we have requested on the same page, for example: your name, address and date issued.
In the unlikely event we don’t receive these details your account will remain restricted, meaning that you will be unable to make any deposits/withdrawals and place bets or wagers using bonus/real funds.
Your account will remain restricted until both identity and proof of address documents are verified (this applies to UK accounts only; all other countries have 72 hours to verify their identity and 28 days for their address before any restrictions are applied to the account).
Payment Method Validation
If we need to verify your payment method, you will be notified with details of how you can securely provide a copy of your credit or debit card.
For any issues or questions, you may have with regards to uploading your documents then please email your documents to email@example.com.
Also feel free to come on our Live Chat using the “Contact Us” button at the bottom of the page.
Documents We May Require
We want your time with us as a customer to be as trouble free as possible. However, we have responsibilities under our UK gaming licence and GDPR to reduce the risk of fraud occurring on your account. If a customer plays with us beyond certain thresholds we may request copies of the below documentation to satisfy our responsible gaming and anti money laundering obligations. On rare occasions we may request a “selfie” with a corresponding photographic ID to be 100 per cent sure of identity.
Please find below a comprehensive list of documents which we may require.