Withdrawing Funds
Heart Bingo reserves the right to cancel and re-process the withdrawal of funds in order to comply with card scheme rules. Heart Bingo can not be held liable for any charges incurred as a consequence of abiding by these regulations. Please note that, wherever possible, all withdrawals must be sent to the original method of deposit used to credit your Heart Bingo account. Documents may be requested at any time to ensure the security of all our customers.
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Debit and Credit cards
All account holders who have made a deposit by debit or credit card can have their winnings refunded to the same card, where possible. Funds should be credited back to your card within 2-5 working days of the request being made. There is no charge for this service. Some Visa or MasterCard issuers do not accept these transactions and alternative methods may be used.
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FastFunds Withdrawals
Heart Bingo has introduced the FastFunds option to our withdrawal methods. It’s a fast, convenient and secure method that gets your withdrawals into your account within 30 minutes of approval. FastFunds is available to VISA users. Your bank must offer the FastFunds feature, not all issuing banks currently have the facility. We would recommend that you check with your bank to see if this feature is available for you.
- BACS (UK Only)
Payments will only be made to a bank account in the account holder's name. Funds will be processed the same day for withdrawals made before 3pm UK time. You will need to complete your bank details online.
After the processing time, withdrawals will take up to 1 - 3 working days to arrive in your bank account.
BACS can only be accepted by accounts using GBP Currency.
There is no charge for this service.
- Bankout via/ International Bank Transfer
Payments will only be made to a bank account in the account holder's name. Funds should reach your account within 3-10 working days of the request being made. You will need to complete your bank details online.
International Bank Transfers can only be accepted for Non-UK accounts or accounts with a currency that is not GBP.
Payments are made in the currency of your account and may incur a bank charge as detailed below. Customers with a UK bank account should use the BACS withdrawal facility described above, which is free of charge.
|
Currency |
Bank Charges (STERLING/GBP) |
Plus Overseas Delivery Charges |
|---|---|---|
|
NOK |
£10 |
Determined by your bank |
|
EUR (International Bank Transfer) |
£10 |
Determined by your bank |
|
GBP (International Bank Transfer) |
£10 |
Determined by your bank |
|
USD |
£10 |
Determined by your bank |
|
AUD |
£10 |
£5 (ie total minimum of £15, possibly more depending on bank and exchange rates) |
|
CAD |
£10 |
£6 (ie total minimum of £16, possibly more depending on your bank and exchange rates) |
|
NZD |
£10 |
£11 (ie total minimum of £21, possibly more depending on your bank and exchange rates) |
Approval can take up to 24 hours due to compliance and security processing checks.
On occasion, our security team may cancel withdrawals to carry out additional checks. These funds will be returned to your account pending the investigation. If any irregularities are found during an investigation we reserve the right to withhold funds. Responsibility for any funds lies with the account holder and any bets made with them will stand.
As part of our commitment to preventing internet fraud, if funds are deposited and not played before a withdrawal is requested we reserve the right to request documents and full identification and also request reimbursement of any merchant charges incurred in the transactions.
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