If You do not use Your Account to undertake any transactional activity (including betting, gaming or funds movement), or if it is otherwise inactive for a period of at least 396 consecutive days, then it will be deemed to be a “Dormant Account”.
Clients with accounts identified as dormant will receive an email notification advising them their account has been deemed dormant, and any outstanding balance remaining therein. To re-activate your account please log in using your username and password. If you are unable to log in, please contact Customer Support who, provided you are able to provide proof of identity, can assist you to re-activate your account.
For security reasons, all inactivated dormant accounts will be suspended within 30 days of notification and any balances will be held securely by Heart Bingo.
Please refer to 20.4 of the website Terms & Conditions for full details regarding dormant account management.