By entering into any offer, it is understood that customers have read, understood and agreed to be bound by the terms and conditions of that offer. In order to qualify for an offer, participants must comply with all Heart Bingo site Terms and Conditions

 Welcome bonuses are only available once per household, and for the sake of clarity, only one welcome offer is available per account

All account holders must be 18+.  In the event that we cannot verify this automatically, proof of age may be requested before any bonus is applied to the account.

Unless otherwise specified, each bonus will be credited on completion of all requirements for the offer.

The maximum real cash benefit that any customer will receive from any Heart Bingo bonuses or concessions including Best Odds Guaranteed is £25,000 per day (a day is 00.00-23.59 CET). This includes returns on wagers struck with promotional cash.

For customers betting in Euros, the £1.00 equivalent is €1.00 – all other currencies will be calculated at our current internal exchange rates. More information is provided regarding our internal exchange rates upon request.

If you are restricted from using Heart Bingo Casino product whether at Heart Bingo's discretion or your own, should you have any outstanding bonuses on that product please contact customer service  via “Live Chat” to place your bet.

An offer (unless stated otherwise) is available only once per customer. The identity of a customer will be determined by all or any combination of the following: name, mailing address, e-mail address, IP address, payment method details, computer, and any other forms of identification which may be required.

We reserve the right to close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account, all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited.

Heart Bingo encourages customers to participate in offers, but to refrain from abusing them. Abuse of bonus offers, involvement in syndication or collusion which comes to the attention of Heart Bingo, will result in the withdrawal of bonus privileges, exemption of future offers, forfeiture of winnings and/or account closure.

A customer can appeal against this decision within 14 days of notification being received, and each case will be reviewed on an individual basis by a senior member of Heart Bingo Management; the decision following this review is final.

If an appeal is successful, it does not mean that the account cannot be excluded from having a bonus later.

Heart Bingo's decision in all matters relating to all offers is final and binding

Where a customer is excluded from BV Gaming promotions, the Promoter reserves the right to exclude you from participation in promotions on all your accounts across our brands, as detailed here [1].

[1] Brands

OPT IN or Bonus Codes

15.1 If you are required to 'OPT IN' or activate a Bonus Code, log in and go to the available tab on the Offers page.
15.2 Click on 'OPT IN' or insert the Bonus Code in the 'Enter Bonus Code' box and click 'Activate', depending on the instructions for that offer. You can now follow the offer steps to receive your bonus. Terms and conditions will be visible in the relevant offers section.
15.3 The OPT-IN button or Bonus Code details will be listed on the offer and can only be redeemed once per customer/recipient as specified in the offer.
15.4 Offers that require an OPT-IN or a Bonus Code will not trigger until the OPT-IN or Bonus Code has been correctly activated. Once you have successfully activated an offer, it will be visible in your Offers/Active section.
15.5 If you change your mind after entering an offer and have not yet received the award, you can opt out via Offers/Active using the Cancel Offer button. Please note that you cannot cancel the offer if you have been awarded the bonus.
15.6 Each bet placed can only qualify for one offer.

Casino Betting using Casino Bonus Funds

16.1 All casino bonuses will have a stated expiry date, after which time they will be redundant.
16.2 All casino bonuses (free spins or casino cash or casino bonus funds), will have a specified wagering/play-through requirement before they are released as real cash into customer accounts.
16.3 All casino bonuses and any winnings derived from them will be locked until the wagering/play-through requirement has been met. If the wagering/play-through requirement has not been met by the expiry date, any remaining bonus funds, including bonus winnings, will be forfeit.
16.4 All bonuses carry a wagering/play-through requirement which must be completed on a specific selection of games. This means that a player must place bets/play games (as specified in the terms of the offer) to the value of the stated amount before being able to cash out any balance/winnings. Every spin or bet that is made on the qualifying games within the offer period will count towards the required total.
16.5 If you have more than one casino bonus award in your account, any wagering of the Bonus Funds must be completed one offer at a time, and will begin with the first offer awarded. Once this is completed, wagering on the next bonus can be triggered.
16.6 Any minimal risk wagering will not be allowed to contribute towards bonus wagering requirements. Players deemed to be using minimal risk wagering tactics to redeem their bonuses, risk having their bonus and any subsequent winnings removed.
16.7 If your Bonus Funds are for Casino only, it cannot be used for Sports Betting.