Self Exclusion is for customers who would like help to prevent them gambling. Self-Exclusion has been designed to allow players to close accounts where needed and receive our support to prevent any bets being placed during the designated time period.
A Customer can close his/her Account for a specified period between six (6) months to five (5) years. On request, the self-exclusion period may be extended for one (1) or more periods of six (6) months.
At the end of the exclusion period we will require telephone confirmation from you in order to operate an account with us and following receipt of your instruction we will leave at least 24 hours before opening to give you a chance to reconsider your decision, if during this 24-hour period you change your mind you have the opportunity to self-exclude again. During this time, ‘cash out’ will be unavailable.
Customers who make use of our self-exclusion policy will have their account closed, and Heart Bingo will make every effort to prevent new accounts being opened by that customer for a minimum period of 6 months. Any customer wishing to be prevented from using his/her account should always use the self-exclusion facility, as accounts closed through other means may be re-opened at the discretion of Heart Bingo.
It is easiest to use the self exclusion form but if you prefer to email an exclusion request please be sure to use the email registered on your account, so we can action your request as quickly as possible.
Please note that a self-exclusion is irreversible and once selected it cannot be cancelled under any circumstance.